The audio cable on My Pal Scout/Violet Smarty Paws doesn’t fit my phone.
If your phone doesn’t have a 3.5mm headphone port, you will need to use a Lightning or USB-C adapter. (My Pals has been tested with the “Apple Lightning to 3.5 mm Headphone Jack Adapter” and “Google USB-C to 3.5mm Adapter.”) If you don’t have an adapter, you can connect the My Pal audio cable to the headphone port o…
Missing driver message on Mac
For Mac OS 10.6 through 10.11 The driver should automatically download when you install LeapFrog Connect. Restarting your computer will reset the driver and may resolve the issue. If it does not, you may download the driver by clicking the attached file below. To install the missing driver, save the attache…
Does the globe function without batteries?
You can use a power source to operate the globe without batteries. Make sure the unit is turned off. Connect the supplied micro-USB cable to the globe and a power adapter (not included). Plug the adapter into a power socket. The use of an adapter will override the batteries. Important Note: Please see the specific…
The LeapStory application froze while trying to Reset the device. What should I do?
* Exit the LeapStory application by clicking the close button (Windows) or Quit command (Mac). * Wait for the application to fully close. * Launch the LeapStory application again and connect your device. If necessary, turn the power switch to OFF, then ON. * Go to Settings and click the RESET DEVICE button. * Wa…
The LeapStory application froze while installing a content pack. What should I do?
* Exit the LeapStory application by clicking the close button (Windows) or Quit command (Mac). * Wait for the application to fully close. * Launch the LeapStory application again and connect your device. If necessary, turn the power switch to OFF, then ON. * Install the Content Pack again and wait for the downloa…
My LeapStory said, “Uh oh! Update failed. For help, ask your parent to go to leapfrog.com/support..” What should I do?
* First make sure you install the LeapStory application found at leapfrog.com/connect. * On the “Welcome to your LeapStory” screen, follow the instructions to connect your device using the included USB Cable. Turn the LeapStory power switch to “ON.” * When you see the Home screen, click “Settings” in the top-right…
My LeapStory doesn’t play all the included stories or songs correctly. What should I do?
First make sure you install the LeapStory application found at leapfrog.com/connect . * On the “Welcome to your LeapStory” screen, follow the instructions to connect your device using the included USB Cable. Turn the LeapStory power switch to “ON.” * When you see the Home screen, click “Settings” in the top-right…
How do I download free stories, poems and songs for my LeapStory?
Go to leapfrog.com/connect and download the installer for the LeapStory application. Windows: Open the file that is downloaded and it will install the LeapStory application. Mac: Open the file that is downloaded and drag the “LeapFrog LeapStory” app icon into the “Applications” folder. * When the application …
How do I install a previously purchased app on the LeapPad Platinum or LeapPad Ultimate?
Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad "Welcome" screen, tap the icon of parents with a child 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 3. This will bring yo…
LeapPad can't see my home Wi-Fi network
Note: the below screen shots are from the LeapPad Ultra. Steps are virtually identical on LeapPad3, LeapPad Platinum and LeapPad Ultimate, although the screens will look slightly different. If your home network is using a hidden SSID (SSID is the broadcast name of the Wi-Fi router), it will not appear on your LeapPa…
