The LeapStory application froze while trying to Reset the device. What should I do?
* Exit the LeapStory application by clicking the close button (Windows) or Quit command (Mac). * Wait for the application to fully close. * Launch the LeapStory application again and connect your device. If necessary, turn the power switch to OFF, then ON. * Go to Settings and click the RESET DEVICE button. * Wa…
The LeapStory application froze while installing a content pack. What should I do?
* Exit the LeapStory application by clicking the close button (Windows) or Quit command (Mac). * Wait for the application to fully close. * Launch the LeapStory application again and connect your device. If necessary, turn the power switch to OFF, then ON. * Install the Content Pack again and wait for the downloa…
My LeapStory said, “Uh oh! Update failed. For help, ask your parent to go to leapfrog.com/support..” What should I do?
* First make sure you install the LeapStory application found at leapfrog.com/connect. * On the “Welcome to your LeapStory” screen, follow the instructions to connect your device using the included USB Cable. Turn the LeapStory power switch to “ON.” * When you see the Home screen, click “Settings” in the top-right…
My LeapStory doesn’t play all the included stories or songs correctly. What should I do?
First make sure you install the LeapStory application found at leapfrog.com/connect . * On the “Welcome to your LeapStory” screen, follow the instructions to connect your device using the included USB Cable. Turn the LeapStory power switch to “ON.” * When you see the Home screen, click “Settings” in the top-right…
How do I download free stories, poems and songs for my LeapStory?
Go to leapfrog.com/connect and download the installer for the LeapStory application. Windows: Open the file that is downloaded and it will install the LeapStory application. Mac: Open the file that is downloaded and drag the “LeapFrog LeapStory” app icon into the “Applications” folder. * When the application …
How do I install a previously purchased app on the LeapPad Platinum or LeapPad Ultimate?
Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad "Welcome" screen, tap the icon of parents with a child 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 3. This will bring yo…
LeapPad can't see my home Wi-Fi network
Note: the below screen shots are from the LeapPad Ultra. Steps are virtually identical on LeapPad3, LeapPad Platinum and LeapPad Ultimate, although the screens will look slightly different. If your home network is using a hidden SSID (SSID is the broadcast name of the Wi-Fi router), it will not appear on your LeapPa…
Forgot Parent Lock code on LeapPad
If you forgot the four digit parent lock code you set up for the LeapPad3, LeapPad Ultra, LeapPad Platinum, or LeapPad Ultimate you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on t…
Can LeapFrog Academy™ be played on an Android phone or tablet?
Q: Can LeapFrog Academy™ be played on an Android phone or tablet? A: LeapFrog Academy can be played on Android phones and tablets by downloading the LeapFrog Academy app from Google Play. Download Now LeapFrog Academy requires Android version 4.4.4 or later and a Wi-Fi connection. We recommend updating your p…
Will my Tag Reader read the LeapReader books?
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. Tag Reader will work with most LeapReader books, excluding those in the LeapReader Read & Write series and the LeapReader Paw Patrol book.
