My Mac does not recognize the LeapStart when it is plugged in. What should I do?
--My Mac does not recognize the LeapStart when it is plugged in. --My Mac gives me an error message when I plug in my LeapStart. Symptoms * Nothing happens when I plug in the LeapStart, my Mac does not recognize it. * Error dialog “Error” * Error dialog “Device not found in Device Tree” * Error dialog “The di…
I’ve connected my Leapster Explorer to my computer but it is not being recognized.
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapster Explorer from the computer and turn it of…
LeapPad3 only shows blue dots at the bottom of screen
If the LeapPad3 boots up to a screen that looks like this: These steps should correct the issue: 1. Launch the LeapFrog Connect application on your computer (If LeapFrog Connect for LeapPad is not installed on your computer, it may downloaded at ). 2. Put the LeapPad into "connection needed" mode by simultaneo…
Where do my child’s photos/stories show up when I connect the LeapPad to my computer?
Your child’s photos, stories, and art work can all be found in the Creativity Gallery inside the LeapFrog Connect Application. To get to the Creativity Gallery: 1. Connect the LeapPad to your computer. A popup will appear asking if you would like to upload content to your Gallery. 2. Click Yes, then click the Crea…
LeapPad1, LeapPad2 or Leapster Explorer not recognized by my computer
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your LeapPad from the computer and turn it off. 2) Sim…
When I connect LeapStory to my computer, I see a message saying “Disk Not Ejected Properly”. What should I do?
If you see a Mac OS X message saying “Disk Not Ejected Properly,” you do not need to do anything. * Please select the “Close” button. * Remember to always eject your LeapStory from within the LeapStory application by clicking the “Eject” button in the top-left corner. * When your device has ejected completely, y…
When I connect LeapStory to my computer, I see a message asking “Do you want to scan and fix Removable Disk?“ What should I do?
If you see a Windows message asking “Do you want to scan and fix Removable Disk?“ we recommend that you do NOT choose “Scan and fix (recommended).” * Please select “Continue without scanning.” * Remember to always eject your LeapStory from within the LeapStory application by clicking the “Eject” button in the top-…
Leapster2 profile not being recognized
Note: The Leapster2 was last sold in 2012 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. 1) Make sure you have downloaded to your computer the LeapFrog Connect application for Leapster2. If you own another LeapFrog device that uses the LeapFrog Connect application (Ta…
How do I reset my LeapBand tracker?
Launch LeapFrog Connect on your computer. If you haven't already installed LeapFrog Connect on your computer, download it from leapfrog.com/connect. Open LeapFrog Connect and connect LeapBand to your computer with the enclosed USB cable. Click on the "Advanced Settings" button at the top of the screen and choose th…
Connecting Leapster Explorer or LeapPad and playing gaming cartridges
Q: Do I have to connect the Leapster Explorer/LeapsterGS/LeapPad handheld to a computer for my child to play a cartridge game? A: No, cartridge games do not require a computer connection to play.
