Can I download games on LeapMove without using a computer?
No, LeapMove must be connected to a Windows or Mac computer using the included USB cable to download games.
My newly purchased apps aren't downloading to my LeapPad Academy or Epic tablet, what should I do?
If you have just purchased apps from the LeapFrog App Center for your LeapPad Academy or Epic tablet and they are not showing up on the device, power cycling the tablet and re-connecting to your Wi-Fi network will prompt the automatic download of your purchases. If you have purchased apps from the LeapFrog App Cente…
I forgot the Parent Lock code on my LeapPad Academy or Epic Tablet.
If you forgot the four digit parent lock code you set up for the tablet, you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page. 3. Sign in with the email add…
My LeapPad Academy tablet is not charging, what should I do?
The charging port on the LeapPad Academy will have room to wiggle. This is as designed. If you are having difficulties charging the device, you need to make sure that you allow the LeapPad to sit securely to properly charge. Please ensure that you charge the unit to a powered outlet on the wall for at least 4-6 hou…
I can't get my LeapPods Max to pair with Bluetooth, what should I do?
1. On your Bluetooth® device, please go to Bluetooth® settings. If the LeapPods Max™ is found in your list of connected, paired or saved devices, please “forget” or “unpair” it. 2. Then, disable and enable Bluetooth® or restart your device. 3. Turn the LeapPods Max™ off and on and repeat the Bluetooth® wi…
What do the buttons do on the LeapPods Max?
On/Off Switch Slide the On/Off Switch to the On position. When powered on, the Indicator Light will turn green. Pairing Button Press the Pairing Button to connect with other Bluetooth® devices. Mode Select Dial Rotate the Mode Select Dial to choose a category: Dance Party, Adventures, Learning Songs, …
Strange sound coming from phone or computer when setting up My Pal Scout/Violet
The audio cable coming out of My Pal Scout/Violet Smarty Paws battery pack (available on the back of the package if Scout is still in the box) may not be fully inserted into the headphone jack of your smartphone, tablet or computer. Try re-inserting the 1/8th inch plug into your device's headphone jack. If you are …
The audio cable on My Pal Scout/Violet Smarty Paws doesn’t fit my phone.
If your phone doesn’t have a 3.5mm headphone port, you will need to use a Lightning or USB-C adapter. (My Pals has been tested with the “Apple Lightning to 3.5 mm Headphone Jack Adapter” and “Google USB-C to 3.5mm Adapter.”) If you don’t have an adapter, you can connect the My Pal audio cable to the headphone port o…
Missing driver message on Mac
For Mac OS 10.6 through 10.11 The driver should automatically download when you install LeapFrog Connect. Restarting your computer will reset the driver and may resolve the issue. If it does not, you may download the driver by clicking the attached file below. To install the missing driver, save the attache…
Does the globe function without batteries?
You can use a power source to operate the globe without batteries. Make sure the unit is turned off. Connect the supplied micro-USB cable to the globe and a power adapter (not included). Plug the adapter into a power socket. The use of an adapter will override the batteries. Important Note: Please see the specific…
