How may I change the language setting on LeapStart?
The LeapStart is available in English only, but settings may be adjusted between American and Queen's English, or American and Canadian English (e.g. "Zee" vs. "Zed") To change the country (Locale) setting on LeapStart, connect the device to the LeapFrog Connect application. From the LeapStart Home page, press …
Tag Junior System Not Recognized - Updating the Driver - Windows Xp
With the LeapReader Jr/Tag Junior turned off, plug the LeapReader Jr/Tag Junior in to a USB port on the back of your computer. Does it automatically power on? If no, the device is defective; please contact customer support. If the device is powered on, click the Windows Start button and select "Run" In the search b…
Red dot next to wifi network
The red dot indicates a failure to connect to the Wi-Fi router. The most likely cause of this would be an incorrect password. If you are certain the entered password is correct, get as close as possible to the Wi-Fi router, then try connecting to the network again. You also try toggling the On/Off switch at the botto…
What does the star next to a wifi network name mean?
This article applies to LeapPad Ultra and LeapPad3. The star next to the wifi network name means you have successfully connected to this network and the LeapPad3 or LeapPad Ultra has saved the sign in credentials for this network. Next time you are within range of this network, the LeapPad can automatically conne…
Message indicating I don't have a license to use this app
This message pop-up may appear on the LeapFrog Epic tablet: If you see this message, verify the app is not already installed on 5 other devices. Apps purchased on the LeapFrog App Center may be installed on up to 5 devices at a time. If the app is already installed on 5 other devices, remove it from one device a…
How do I transfer files between my LeapFrog Epic tablet and a micro SD card?
Photos, music, and videos may be transferred back and forth between a micro SD card and the LeapFrog Epic tablet. Note that apps cannot be transferred to or from a micro SD card. You will need to use a computer to transfer data between the tablet and the SD card. For Windows computers, this will be a plug and pla…
LeapPad is not charging
If your LeapPad does not appear to charge when plugged into the wall adapter, you will first want to verify whether the issue is with the power adapter or the LeapPad. When plugged in and charging, the charging indicator light on the LeapPad should glow yellow/orange. On the LeapPad Platinum and LeapPad Ultra, th…
How do I get more shampoo and treats for my child’s pets?
Visit the Rewards tab in your LeapFrog Connect application and you can download free treats and shampoo daily. The next time you connect and sync your child's handheld to the computer, the pet treats and shampoo will be downloaded to the handheld.
How do I see my child’s LeapBand tracker gameplay data?
There are two ways to view your child's information. The first is to open up LeapFrog Connect by syncing your LeapBand to the computer. Follow the on-screen prompts and your child's data will load onto the LeapFrog Connect platform. The second way is to open the Petathlon Games app and login. Upon entering the app…
My Leapster Explorer or LeapPad game crashed, will my progress be saved?
Your child's most recent progress is probably not saved. To prevent future game crashes, connect the Leapster Explorer handheld to the computer and launch the LeapFrog Connect Application to download the latest updates.
