My Leapster Explorer or LeapPad game crashed, will my progress be saved?
Your child's most recent progress is probably not saved. To prevent future game crashes, connect the Leapster Explorer handheld to the computer and launch the LeapFrog Connect Application to download the latest updates.
LeapFrog Connect not recognizing Leapster Explorer
LeapFrog Connect may be blocked by firewall software on your computer. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapster Explorer from the computer an…
I’ve connected my Leapster Explorer to my computer but it is not being recognized.
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapster Explorer from the computer and turn it of…
Difficulty syncing LeapPad or Leapster Explorer
Q: I have Kaspersky Anti-Virus on my computer and am having difficulty syncing my device . What might be causing this problem? A: If you have Kaspersky Security on your computer, you will need to add exceptions to your security software so it will not interfere with the LeapPad, LeapPad2, LeapPad3, LeapPad U…
Register a LeapPad1, LeapPad2, Leapster Explorer or LeapsterGS to a LeapFrog parent account?
To buy digital learning apps for your toy, you first need to register it to a LeapFrog parent account. If you haven't installed LeapFrog Connect , follow these steps: 1) Click here to download and install LeapFrog Connect 2) After LeapFrog Connect has installed, follow the directions to connect your toy to …
Connecting Leapster Explorer or LeapPad and playing gaming cartridges
Q: Do I have to connect the Leapster Explorer/LeapsterGS/LeapPad handheld to a computer for my child to play a cartridge game? A: No, cartridge games do not require a computer connection to play.
ZoneAlarm Anti-Virus software causing difficulty syncing LeapPad or Leapster Explorer to computer
Please follow the below steps to add two files used by LeapFrog Connect to the list of ZoneAlarm Antivirus exceptions and ZoneAlarm Firewall trusted applications. START THE ZONEALARM WINDOW: Open the ZoneAlarm window by clicking its shortcut on your desktop or its icon in your desktop's system tray: Clic…
My Leapster Explorer handheld freezes during game play.
First, press the Power button to turn off the handheld. If pressing the Power button does not turn off the handheld, hold down the Power button for 5 seconds. You might lose some game progress if this happens.
How do I edit my child's player name on Leapster Explorer?
Select the Settings icon on the main menu. (Image of a gear in the top right corner of the screen, next to player name) Then select the Name setting (Image of a person, 5 th icon from the left.)
How do I get more treats and shampoo for my Leapster Explorer pet if I can't connect to a computer?
In Pet Pad, if players run out of treats and/or shampoo and then don't connect for more than 3 days, 1 bottle of shampoo and 5 treats will appear in their inventory. If there is existing inventory, however, none will be added.
