Why does an app show as “Not available” for purchase in the App Center?
This means the app is not available for the region where you're accessing the App Center (due to licensing rights or other reasons). Please make sure you are shopping in the App Center where you are currently physically located. To switch to a different storefront, click on the flag icon on the top right of the page …
I have an App Center Download Card. Where can I use it?
Your App Center Card is the ticket to downloading new and exciting eBooks, videos, apps and more in the LeapFrog App Center. To redeem a code in the LeapFrog App Center, click the “Redeem Now” button if accessing the App Center via our website or LeapFrog Connect, or tap the “Redeem Code” option if accessing the App…
Restricting Access to App Center on LeapPad3 or LeapPad Ultra
There are three levels of access control for the App Center on the LeapPad. To adjust settings: 1. Power on the LeapPad 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. This…
Restricting Access to App Center on LeapPad Platinum or LeapPad Ultimate
There are three levels of access control for the App Center on the LeapPad. To adjust settings: 1. Power on the LeapPad 2. At the bottom of the "Welcome" screen, tap the icon of parents and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. …
Can App Center Download cards be used to purchase apps for any product?
Yes. When redeemed, a LeapFrog App Center download card will give you a cash balance in the LeapFrog App Center. You may use this balance to purchase apps for any LeapFrog product that uses apps: LeapPad Academy, LeapFrog Epic, LeapTV, or LeapPad tablets.
Can I get a refund for my App Center account balance?
We are not able to refund the balance that remains in your App Center account once you have loaded your App Center download card. If you cannot find an application that you would like to purchase with your remaining balance, you can purchase an application for a higher price and pay the difference using a credit …
App Center: What payment method can I pay with?
We can only accept credit cards from the US, Canada, UK, Australia and New Zealand. In Ireland and other countries, PayPal or App Center Download Cards are accepted. If you have an account balance in your LeapFrog account, your balance will be used before your credit card is charged. For example, if your purch…
Why isn’t the app I want available in the App Center for my country?
Unfortunately, some of our apps are not available in all countries. For apps that contain content licensed from other companies, we typically only have rights to offer those downloads in specific countries. If you see an app offered in a different country but not in your country's App Center, we do not have curren…
I can’t buy Expansion Packs or Apps in the LeapFrog App Center. I get the error that says “Oops! No products linked to this account..”
To purchase Apps or Expansion Packs from the LeapFrog App Center, please register the product by connecting the device to your computer using the LeapFrog Connect application and creating a LeapFrog Parent Account. Once the device is registered to your LeapFrog Parent Account, you may successfully purchase apps. Fo…
How can I purchase apps for LeapTV?
Apps for LeapTV may be purchased from the LeapFrog App Center using your computer, tablet or smartphone. The LeapFrog App Center is located at To view only LeapTV compatible apps in the App Center, use the "Filter By" feature to select LeapTV apps only: After adding apps to your shopping cart, you will be ask…
