What are the System Requirements for the LeapFrog Connect Application?
* High-speed Internet connection * Monitor resolution of 1024 x 768 * Available USB port * 1 GB of RAM * 500 MB free disk space (note: 3 GB for Magic Adventures Globe) * LeapFrog Parent Account required. PC Requirements: Pentium® 4 or equivalent (2 GHz processor or faster recommended) 64-bit version of Wind…
Why won't my LeapPad Academy or Epic tablet power on?
The LeapPad Academy or LeapFrog Epic tablet has a "sleep" mode and an "off" mode, it is also possible the battery charge is exhausted. When the tablet is powered down with a single touch of the power button it goes into "sleep" mode. When in "sleep" mode the tablet can be powered back up with a single touch. …
How do I pair the Bluetooth® on my LeapPods Max to another device?
• Press the Pairing Button to turn the Bluetooth® connection on or off. Press and hold the Pairing Button for 3 seconds to go into Pairing Mode. • The Indicator Light will flash blue when waiting for a connection. • Choose the LeapPods Max™ from your peer device to send the connection request. Press and h…
Where is My Pal Scout/Violet's connection cable?
My Pal Scout/Violet's connection cable is located in the battery pack accessible behind the velcro closure on his back. Please Note: This answer applies to the My Pals Scout/Violet Smarty Paws (2022) and the previous version of My Pals Scout/Violet (2014) which has the LeapFrog logo on the ear and comes with…
I don’t have a headphone adapter to connect My Pal Scout/Violet Smarty Paws to my phone.
If you don’t have a Lightning or USB-C adapter, you can connect the My Pal audio cable to the headphone port of a computer or laptop.
My Pal Scout/Violet Smarty Paws is saying “Connect me again” on Step 5.
Please Note: This answer applies to the 2022 version of “My Pal Scout or Violet Smarty Paws” that has Star and Music symbols on the ears and comes with an audio cable in the battery compartment. Older versions include 2014 My Pal Scout or Violet (LeapFrog logo on ear and audio cable in the battery compartment) and …
Can LeapPad Jr. connect to the Internet?
No, the LeapPad Jr. does not have have Wi-Fi capability and cannot connect to the Internet.
Tag Reader error 13, 14, 15, 24 and/or 33
Note: The Tag Reader was last sold in 2013 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. These messages indicate a serious error occurred on the Tag Reader. We have a special utility program that may be able to correct the error in certain cases. If running the be…
When I play LeapFrog Academy with no Internet connection, I don't see all my child's favorite games or books.
If you don’t see all of your child’s favorite games or books, you can check on the status of game and book downloads by viewing the “Offline Downloads” screen in Parent Settings. * Make sure you are connected to Wi-Fi and start LeapFrog Academy * Select the "Parents" button in the top-right corner of LeapFrog Acad…
I have a TalkTalk router and cannot connect LeapPad Ultra to the wifi
If you download the latest firmware via USB, we are confident that this will address any issues you are experiencing when connecting the LeapPad Ultra to your wifi. Here is a link from LeapFrog.com to help in getting your firmware updated: If you continue to experience issues with your LeapPad Ultra, please co…
