Please check that you have approved Bluetooth connections that will allow the LeapFrog Link app to communicate with your toy.

For iOS devices:

• Go into your device settings.
• Go into "Apps".
• Go into the app settings for "LeapFrog Link".
• Confirm that Bluetooth is turned ON.

For Android devices:

• Go into your device settings.
• Go into "Apps".
• Go into the app settings for "LeapFrog Link".
• Confirm that Nearby Devices is set to ALLOWED.