Strange sound coming from phone or computer when setting up My Pal Scout/Violet
The audio cable coming out of My Pal Scout's battery pack (available on the back of the package if Scout is still in the box) may not be fully inserted into the headphone jack of your smartphone, tablet or computer. Try re-inserting the 1/8th inch plug into your device's headphone jack. If you have a protective ca…
While personalizing My Pal Scout/Violet, he said "Uh oh, something's not right"
Hit 'Restart', make sure the audio cable is fully inserted into your device's headphone jack, and make sure your device's headphone volume is turned all the way up. If you still have difficulty, try customizing My Pal Scout/Violet using a different smartphone, tablet or laptop computer. Note: This answer applie…
Why did all of the apps I purchased disappear?
Apps that are redeemed or purchased are linked to the Parent Account that made the purchase. You need to make sure of two things: 1. That you signed in using the Parent account that purchased the app you want to download. 2. That the handheld you are using is linked to the correct Parent Account. When you connect …
Nothing happens when the LeapReader is turned on
Try connecting LeapReader to your computer with the USB cord and charge it for at least one hour. You should see a yellow-orange light appear on the battery light on the side of the device, which lets you know LeapReader is charging. Note, the LeapReader should be fully charged (charging indicator light glows green …
Scout/Violet not recognized by the computer
Note: The below troubleshooting applies to the version of My Pal Scout/Violet that uses a USB cord (rather than audio jack) to connect to the computer. Please try the following steps: 1. Turn Scout/Violet off and then on using the power button on the paw. 2. Disconnect and then connect the USB cable. (Make s…
Scout/Violet's collar is flashing
The flashing collar indicates the back door is open. It does not indicate Scout/Violet is connected to the computer. If you have Scout/Violet connected with the collar flashing but the LeapFrog Connect application does not seem to detect the device, try the following: 1) Turn the power off and on by pressing the p…
Charging LeapReader is taking a long time
In general, it should take anywhere from 3-5 hours to fully charge your LeapReader via a USB cord connected to your computer or via the LeapFrog Adapter (wall charger - sold separately) accessory. However, if you are charging with a USB cord and your computer goes to sleep, the LeapReader will suspend charging until …
How do I personalize My Pal Scout/Violet?
Visit on your smartphone, tablet or laptop computer and follow the instructions provided. Please Note: This answer applies to the newer 2014 version of Scout that has the LeapFrog logo on the ear and comes with an audio cable in the battery compartment (rather than USB cord).
