The tether on my LeapTV controller broke, can I get a new one?
In the unlikely event the tether on the LeapTV controller breaks, for safety reasons, please stop using the controller immediately. Contact LeapFrog Customer Support for a replacement tether.
LeapTV Sports! - Helpful Hints
Q: What is Quick Play? A: Quick Play is a way to pick the games you want to play one at a time. The games are shown as locations within a sports complex. Use the thumbstick to highlight a game. You will hear the game title announced. Press A to select that game. Q: What is an Event Challenge? A: An Event Chall…
How do I see my child’s LeapBand gameplay data?
There are two ways to view your child's LeapBand activity. The first is to open up LeapFrog Connect by syncing your LeapBand to the computer. Follow the on screen prompts and your child's data will load onto the LF Connect platform. The second way is to open the Petathlon Games app and login. Upon entering the a…
Error Message 23 on Mac
You should be able to correct the problem by deleting the LeapFrogConnect.pid file located at this location:
Windows Installer error 1603
The error 1603 message is generated by the Windows operating system, not the LeapFrog software. Please refer to this Microsoft support page to troubleshoot this error
Where do my child’s photos/stories show up when I connect the LeapPad to my computer?
Your child’s photos, stories, and art work can all be found in the Creativity Gallery inside the LeapFrog Connect Application. To get to the Creativity Gallery: 1. Connect the LeapPad to your computer. A popup will appear asking if you would like to upload content to your Gallery. 2. Click Yes, then click the Crea…
Imagicard Letter Factory Adventures: Letter Carnival - Helpful Hints
Q: What is the object of the game? A: The goal of the game is to walk around the carnival and play the different games. Earn coins to spend at the Prize Wheel in order to unlock all new attractions and decorations for the carnival, as well as let all 26 Letter Friends into the carnival and return each one's missing…
Which LeapTV games can be played head-to-head with two controllers?
The following games can be played head-to-head if you own two controllers: Blaze and the Monster Machines Disney Frozen DoodleCraft LeapFrog Kart Racing: Supercharged! Letter Factory Adventures Nickelodeon Dora and Friends Roly Poly World T-Rex Rush: Egg Spelling Collection Crew The following games have a turn-…
Imagicard Teenage Mutant Ninja Turtles- Helpful Hints
Q: What is the object of the game? A: The goal of the game is to help the Turtles stop Shredder and the Kraang from taking over New York city by collecting Mutagen canisters that the Kraang dropped around the city. Q: How do I scan a card? A: When you see the live feed video image on your screen, place the requeste…
How do I fix the date setting on the LeapPad Ultra?
The LeapPad Ultra syncs to GMT date and time the first time you connect to the internet via Wi-Fi. Depending on what time zone you are in and what time it was the first time you set up the LeapPad Ultra, the date may be off a day for several hours a day. This can be corrected with the following steps while conne…
