Register a LeapPad, Leapster Exlorer, or LeapReader to a LeapFrog parent account?
To buy digital learning apps for your toy, you first need to register it to a LeapFrog parent account. If you haven't installed LeapFrog Connect , follow these steps: 1) Click here to download and install LeapFrog Connect for your device. 2) After LeapFrog Connect has installed, follow the directions to …
LeapFrog Connect prompts you to install the Adobe® Flash Player, but you already have it.
There are multiple versions of Adobe® Flash Player. One version is for Internet Explorer only, other versions are for other browsers (Firefox®, Chrome®, Safari®, etc.). The LeapFrog Connect application uses the "FireFox-NPAPI" version. To install the required version of Flash: On Windows machines, close the Lea…
LeapFrog Connect crashing on Mac
This is likely due to an incompatibly between the internal web browser used by LeapFrog Connect and one of your installed Internet Plug-ins. We have seen this issue with SpeedDownload and earlier versions of Silverlight and iGetter. To resolve this issue: 1. Update any third party plugins to their latest version.…
I’ve connected my Leapster Explorer to my computer but it is not being recognized.
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapster Explorer from the computer and turn it of…
Device not communicating with LeapFrog Connect
The most likely reason LeapFrog Connect is unable to communicate with your device is a missing or improperly installed driver. Windows For LeapPad1, LeapPad2 or LeapPad Ultra click here For Leapster Explorer or LeapsterGS Explorer click here For LeapReader click here For My Pal Scout/Violet click here F…
LeapFrog Connect keeps telling me I need to update
This issue should be Mac specific. There is an issue that affects Mac users who are using a "standard user account" under OSX. To correct this, log in to OSX under an "administrator account" and start LeapFrog Connect. 1. Open the "System Preferences" application. 2. Under "System," click "Accounts." 3. On th…
LeapPad & Leapster Explorer require a high speed internet connection
Because LeapPad and Leapster Explorer require the download of large files from the web, they require a high speed internet connection. We consider high-speed internet to be Cable, DSL or T1 connection. Due to latency inherent in 3G and satellite internet connections, we do not support these connections even if…
LeapFrog Connect not recognizing Leapster Explorer
LeapFrog Connect may be blocked by firewall software on your computer. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapster Explorer from the computer an…
How do I connect my LeapPad1 or LeapPad2 to the computer?
You should allow up to 30 minutes for the setup process the first time you connect. (don’t worry…you can do other stuff while files are downloading). 1. Begin by installing LeapFrog Connect for LeapPad using the CD that came in the box or download it from leapfrog.com/connect. 2. If you haven’t already, insert batt…
LeapFrog Connect not recognizing LeapPad1
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapad from the computer and turn it off. 2) Simu…
