Can I factory reset My Pals Scout or Violet?
There is not a factory reset function on the original My Pals Scout & Violet or the SmartyPaws version of the toy. To re-name/re-personalize the toy, please visit the following link:
Can I change the language of My Pals Scout or Violet?
My Pals Scout & Violet does not have the functionality to change languages.
Can I change the language of My Pals Scout or Violet?
My Pals Scout & Violet does not have the functionality to change languages.
Strange sound coming from phone or computer when setting up My Pal Scout/Violet
The audio cable coming out of My Pal Scout/Violet Smarty Paws battery pack (available on the back of the package if Scout is still in the box) may not be fully inserted into the headphone jack of your smartphone, tablet or computer. Try re-inserting the 1/8th inch plug into your device's headphone jack. If you are …
I don’t have a headphone adapter to connect My Pal Scout/Violet Smarty Paws to my phone.
If you don’t have a Lightning or USB-C adapter, you can connect the My Pal audio cable to the headphone port of a computer or laptop.
Can I record my own story on the On-the-Go Story Pal?
Yes, the On-the-Go Story Pal is capable of recording one story. Maximum recording time is 10 minutes.
Does the On-the-Go Story Pal have an automatic shut-off?
Yes, the On-the-Go Story Pal device will automatically shut off after approximately 60 seconds if a story or song is not playing to preserve battery life. The unit can be turned on by pressing any button.
What kind of batteries does the On-the-Go Story Pal use?
The On-the-Go Story Pal device uses 3 AA (AM-3/LR6) batteries. For best performance, alkaline batteries or fully charged Ni-MH rechargeable batteries are recommended.
What kind of USB cable does the On-the-Go Story Pal use?
The On-the-Go Story Pal device uses a standard Micro USB cable to connect the device to a computer when loading additional content with the LeapFrog Connect software.
My On-the-Go Story Pal played an audio error message, what should I do?
In the rare event that your device plays an audio error message, please download the LeapFrog Connect Software for On-the-Go Story Pal and connect the device to your computer. 1. Click on the Advanced Tab. 2. Click on the "Update Firmware" button. 3. Follow the prompts to re-install the firmware on to your devi…
