I have a TalkTalk router and cannot connect LeapPad Ultra to the wifi
If you download the latest firmware via USB, we are confident that this will address any issues you are experiencing when connecting the LeapPad Ultra to your wifi. Here is a link from LeapFrog.com to help in getting your firmware updated: If you continue to experience issues with your LeapPad Ultra, please co…
I bought the Mr. Pencil stylus, but how do I get the free writing app?
Download Learn to Write with Mr. Pencil Writing App from the App Store on your iPad, iPhone, or iPod touch. Once you open the App Store you can search for Learn to Write with Mr. Pencil to find the app for your device. Make sure you look for the app that has the LeapFrog logo. The app is called Learn to Write with …
My Leapster Explorer or LeapPad game crashed, will my progress be saved?
Your child's most recent progress is probably not saved. To prevent future game crashes, connect the Leapster Explorer handheld to the computer and launch the LeapFrog Connect Application to download the latest updates.
Why can’t I use My Own Leaptop while it is connected to the USB cable?
My Own Leaptop is not playable while it is connected to a USB cable. Please make sure to eject it from the LeapFrog Connect Application before removing the USB cable from My Own Leaptop.
Error message 1014
LeapFrog Connect will only work on computers running the English language character set. Please follow the instructions here to set your machine's locale to that of an English speaking country.
Selecting the second child profile in multi-player mode
1. Select "Multiplayer" in the game's main menu: 2. The game will prompt you to select either "Guest" or one of your named profiles for Player two. Note, if you have not set up more than one player profile, the second player will default to Guest: The following games can be played head-to-head if you own two …
How can I get LeapSearch?
LeapSearch comes preloaded on the LeapPad Ultra, LeapPad Platinum and LeapPad 3 devices, as well as the LeapFrog Epic tablet.
What are the dangers of having a Lithium-polymer battery in my child’s device?
LeapFrog takes safety very seriously and strives to create products that deliver higher levels of safety and reliability. Li-poly batteries are used widespread today in many of the electronics that people use, because they give you a long battery life in a compact, light-weight design. Plus, you can recharge them a…
Difficulty with customized spelling list on LeapPad
Q: After creating a customized spelling list for a LeapPad or Leapster Explorer game, it is not working properly in the game. A: 1. Sync your device to the LeapFrog Connect application 2 Sign into the player profile where you created the custom list 3. Go to Skill Selector 4. Click 'Create a Spelling List' …
Can the LeapBand’s band irritate my child’s skin?
As with any type of jewelry or activity band, some people may experience an allergic reaction. Numerous factors can cause an allergy, such as reactions to bacteria that can accumulate in watch wristbands or other wearable devices, a reaction between the wristband and your soap, lotion, sunscreen or perspiration, or…
