My LeapPad shuts off by itself, Why?
The LeapPad device will shut down due to inactivity. Depending on if the game is paused or if you are connected via USB cable to your computer, the time can vary. This time can range from 4 to 7 minutes before the unit will shut down.
Installation error - Failed to install UPC Shell (Mac specific)
Download and install this LeapFrogRun the utility and select the option "Uninstall LeapFrog Connect", then "Complete..like it was never there." When the uninstall is complete, restart your computer.Next, run the permissions repair function in Disk Utility, then sign in as an administrator and try the install again:…
Forgot Parent Lock code on LeapPad3 or LeapPad Ultra
If you forgot the four digit parent lock code you set up for the LeapPad3 or LeapPad Ultra, you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page. 3. Sign in …
How do I clean my LeapBand?
Disconnect all cords before cleaning. Clean the product with a slightly damp cloth (cold water). Do not use soap, detergent or other chemicals. Never submerge the unit in water. Allow to dry thoroughly before re-use. Do not connect to the USB cable if wet or damaged.
LeapReader is making loud or strange noises
Your LeapReader likely needs to be charged - try charging it by connecting LeapReader to your computer with the USB cord for at least one hour. Note, a full charge will normally take 3 to 5 hours.
LeapTV console has no power
1. Ensure the LeapTV power adapter is inserted firmly into the console, and the AC plug is connected directly to the wall outlet (eliminating any surge protector). 2. Check if the electrical outlet is controlled by a wall switch. 3. Try plugging the LeapTV adapter into a different outlet in your home to verify th…
Error message 1014
LeapFrog Connect will only work on computers running the English language character set. Please follow the instructions here to set your machine's locale to that of an English speaking country.
Difficulty with customized spelling list on LeapPad
Q: After creating a customized spelling list for a LeapPad or Leapster Explorer game, it is not working properly in the game. A: 1. Sync your device to the LeapFrog Connect application 2 Sign into the player profile where you created the custom list 3. Go to Skill Selector 4. Click 'Create a Spelling List' …
Leapster Explorer Charging Station not working
To properly recharge the battery pack: 1) Insert the battery pack into the Leapster Explorer handheld and tigthten the screw to secure the battery pack to the handheld. 2) With the Leapster Explorer powered off, place the handheld onto the recharging base. 3) Make sure the green lights on both sides of the bas…
Does “buying” treats and shampoo for LeapPad or Leapster Explorer cost money?
No. The treats and shampoo for the Leapster Explorer or LeapPad pet do not cost anything. Visit the Rewards tab in your LeapForg Connect application and you can download free treats and shampoo daily.
