How do I remove apps to free up space on the LeapPad Platinum?
To manage space using Wi-Fi Once you have confirmed you have a Wi-Fi connection on the LeapPad Platinum, follow these steps: 1. At the bottom of the LeapPad Platinum "Welcome" screen, tap the icon of parents with a child. 2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mo…
How can I connect my LeapFrog Epic tablet to a router with a hidden SSID?
Your tablet's WiFi settings are available in the Parent Settings menu under "Device". In your Parent Settings menu, navigate to Device > Device Settings > WiFi On the WiFi screen showing any routers within range, tap the "+" sign at the top of the screen. A pop up screen will allow you to enter the name and secu…
Difficulty connecting LeapPad to Wi-Fi
The LeapPad tablet does not have any configurable Wi-Fi settings other than off and on. Thus, almost all troubleshooting is focused on the Wi-Fi router. 100% of our Wi-Fi troubleshooting is posted online at
Difficulty connecting LeapPad to Wi-Fi
The LeapPad tablet does not have any configurable Wi-Fi settings other than off and on. Thus, almost all troubleshooting is focused on the Wi-Fi router. 100% of our Wi-Fi troubleshooting is posted online at
Difficulty connecting LeapPad to Wi-Fi
The LeapPad tablet does not have any configurable Wi-Fi settings other than off and on. Thus, almost all troubleshooting is focused on the Wi-Fi router. 100% of our Wi-Fi troubleshooting is posted online at
What do the lights on my Mind Station® or LeapLink® connector mean?
The indicator lights on your Mind Station or LeapLink connector tell you what state the connector is in. If you have a USB Mind Station connector (green and red lights above the leaping frog), refer to this chart: Light indicators Mind Station Connector State No lights Mind Station connector off Red…
Error 4 in message in Mac install (DATABASE_CORRUPT_INSTALLATION)
Why am I getting this error message when attempting to install LeapFrog Connect on my Mac:
My Pal Scout/Violet not recognized by Windows computer
Note: This answer refers to the original version of My Pal Scout/Violet that uses a USB cord to connect to the computer, not the current version that connects using an audio jack. My Pal Scout/Violet uses the Windows USB Mass Storage Driver. Please follow the steps below to reinstall the USB Mass Storage Driver on…
LeapPad1, LeapPad2 or Leapster Explorer not recognized by my computer
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your LeapPad from the computer and turn it off. 2) Sim…
LeapStart not recognized by Mac OS 15+
Allow System Extensions MacOS 15+ aka ‘Sequoia’ * Resolves “Stuck on Step 2” or "device not recognized" by Mac computer. * Resolves Error “The disk you attached was not readable by this computer” * Unplug the LeapFrog device and close the LeapFrog Connect Application * Open the Mac ‘System Settings’ and …
