Can I cancel my order?
App Center orders are processed immediately and cannot be canceled. If you encounter difficulty downloading a purchased app, please contact customer support for assistance.
How do I see my child’s LeapBand gameplay data?
There are two ways to view your child's LeapBand activity. The first is to open up LeapFrog Connect by syncing your LeapBand to the computer. Follow the on screen prompts and your child's data will load onto the LF Connect platform. The second way is to open the Petathlon Games app and login. Upon entering the a…
How do I add or remove digital content on my LeapTV console?
The Content Manager in the LeapTV parent settings can be used to add or remove content from the LeapTV console. To get to Parent Settings, select the gear icon on the LeapTV Kid's Hub page: Next, enter your four digit parent lock code. Note, if you forgot your parent lock code, you may bypass this screen by…
Managing Parent Settings for LeapMove
There are multiple advance settings available to manage your LeapMove Device. To access these settings, first install LeapFrog Connect at leapfrog.com/connect and connect your LeapMove device. After signing in with your LeapFrog Parent Account, click the "Settings" tab at the top of the screen. Manage Pro…
What is LeapFrog Connect for LeapMove?
LeapFrog Connect is a Windows and Mac application to help parents update their LeapMove device, add more games, and manage parent settings. For the current system requirements, please see the FAQ: What are the System Requirements for the LeapFrog Connect Application? Device Updates When there are updates to…
How do I cancel my LeapFrog Academy membership?
If your membership is paid through LeapFrog: 1. Select the Parents button in the top right corner of LeapFrog Academy™ 2. Select Parent Dashboard and enter your LeapFrog Academy™ password 3. On the Parent Dashboard screen, select My Account from the top navigation 4. Under Subscription & Billing, click Cancel sub…
What expansion packs are available for my Magic Adventures Globe?
To view available Expansion Packs for your Magic Adventures Globe, please click the following link to the LeapFrog App Center:
How many Expansion Packs can fit on the Magic Adventures Globe?
The Magic Adventures Globe can usually hold 1 to 2 Expansion Packs at one time (depending upon the size of the expansion pack). Currently, there are 4 Expansion Packs available and can be purchased in the LeapFrog App Center.
How do I add more sites to the LeapSearch browser on the LeapFrog Epic tablet?
By default, the LeapSearch web browser offers a kid-friendly web experience with kid-appropriate pieces of content including videos, images, games and web pages. If you wish, you may "whitelist" any number of additional websites so your child has access to these sites via the LeapSearch web browser. You may also r…
The LeapStory application is showing a message that an “update is available.” How do I get the update?
Go to leapfrog.com/connect and download the installer for the LeapStory application. Windows: Open the installer that is downloaded and it will update your LeapStory application to the latest version. Mac: Open the file that is downloaded and drag the “LeapFrog LeapStory” app icon into the “Applications” folder…
