Device not communicating with LeapFrog Connect
The most likely reason LeapFrog Connect is unable to communicate with your device is a missing or improperly installed driver. Windows For LeapPad1, LeapPad2 or LeapPad Ultra click here For Leapster Explorer or LeapsterGS Explorer click here For LeapReader click here For My Pal Scout/Violet click here F…
LeapFrog Connect not recognizing Leapster Explorer
LeapFrog Connect may be blocked by firewall software on your computer. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapster Explorer from the computer an…
Mac install error: LeapFrog Connect Setup is Damaged
These steps should resolve the issue: * Go to System Preferences->Security & Privacy->General Tab Under the header "Allow applications downloaded from:" * Change the setting to Anywhere * Launch the LeapFrog Connect Setup application and install LeapFrog Connect. * Once you have successfully installed the appl…
LeapFrog Connect not recognizing LeapPad1
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapad from the computer and turn it off. 2) Simu…
Difficulty syncing LeapPad or Leapster Explorer
Q: I have Kaspersky Anti-Virus on my computer and am having difficulty syncing my device . What might be causing this problem? A: If you have Kaspersky Security on your computer, you will need to add exceptions to your security software so it will not interfere with the LeapPad, LeapPad2, LeapPad3, LeapPad U…
LeapReader not recognized by Windows computer
First, verify the LeapReader is fully charged as it will not be able to communicate with the LeapFrog Connect application when the battery is low. The LeapReader is fully charged if the charging indicator light located next to the USB port on the LeapReader glows green when the LeapReader is plugged into the computer…
LeapStart not recognized by Mac OS 15
Mac OS 15 * Resolves “Stuck on Step 2” or "device not recognized" by Mac computer. * Resolves Error “The disk you attached was not readable by this computer” * Applicable to: LeapStart, LeapMove, Magic Adventures Globe * Unplug the LeapFrog device and close the LeapFrog Connect Application * Open the Mac…
What are the System Requirements for the LeapFrog Connect Application?
* High-speed Internet connection * Monitor resolution of 1024 x 768 * Available USB port * 1 GB of RAM * 500 MB free disk space (note: 3 GB for Magic Adventures Globe) * LeapFrog Parent Account required. PC Requirements: Pentium® 4 or equivalent (2 GHz processor or faster recommended) 64-bit version of Wind…
Can I get a replacement stylus for my LeapFrog Explorer Globe?
Regrettably, the LeapFrog Explorer Globe has not been manufactured for a number of years and spare parts are no longer available.
How can I reach Customer Service for my LeapFrog Baby Monitor?
To reach Customer Service for LeapFrog Baby Monitors: Hours: Mon – Fri, 9:00 AM – 6:00 PM Central Time (US and Canada) Phone: 1-800-717-6031 Troubleshooting & FAQ's: Request Baby Monitor Support:
