How do I sign up for LeapFrog Academy™?
Q: How do I sign up for LeapFrog Academy™? A: Visit leapfrog.com/academy to start a free 1 month trial. If you enjoy your LeapFrog Academy™ trial, do nothing and your membership will automatically renew for as long as you choose to remain a member. You can easily cancel anytime, online, 24 hours a day.
In which countries is LeapFrog Academy™ available?
Q: In which countries is LeapFrog Academy™ available? A: LeapFrog Academy™ is currently available in the United States, Canada, United Kingdom, Australia and New Zealand. However, we may expand access to other countries in the future so please check back.
How do I prevent my child from clicking out of LeapFrog Academy™ and going to other sites?
Q: How do I prevent my child from clicking out of LeapFrog Academy™ and going to other sites? A: You can set LeapFrog Academy™ to be played full screen. To do this, tap on Parents and then select Full Screen.
How many children can play on a single LeapFrog Academy™ account?
Q: How many children can play on a single LeapFrog Academy™ account? A: You can create profiles for up to five children per LeapFrog Academy™ account. Each child can customize their own avatar, progress along their own Learning Adventure and earn rewards separately.
What is the recommended Internet speed to use LeapFrog Academy™?
Q: What is the recommended Internet speed to use LeapFrog Academy™? A: For the best experience using LeapFrog Academy™, a broadband connection is recommended, such as cable or DSL.
ZoneAlarm Anti-Virus software causing difficulty syncing LeapPad or Leapster Explorer to computer
Please follow the below steps to add two files used by LeapFrog Connect to the list of ZoneAlarm Antivirus exceptions and ZoneAlarm Firewall trusted applications. START THE ZONEALARM WINDOW: Open the ZoneAlarm window by clicking its shortcut on your desktop or its icon in your desktop's system tray: Clic…
How do I insert/remove a micro SD card into the LeapFrog Epic tablet?
The micro SD card slot on the LeapFrog Epic tablet is covered by the bumper. It is located between the USB port and the power button. To insert a micro SD card: 1. Carefully remove the bumper from the LeapFrog Epic tablet. 2. Insert a micro SD memory card (not included) into the micro SD slot. Push the card all t…
How do I create a new player profile on the LeapFrog Epic tablet?
You can manage all profile information from the Child Controls icon in Parent Settings. To add an additional player profile: 1. Power on the LeapFrog Epic tablet 2. Tap the icon of a parent and child 3. You will be prompted to enter your four digit Parent Lock code. After entering your four digit code, y…
Error message "DRM check failed, please connect to internet"
If a video app on the LeapFrog Epic tablet displays the message: this error can be resolved with the below steps. 1. Power on the LeapFrog Epic tablet 2. Verify you have a Wi-Fi connection 3. Launch the video app that displayed this error message. 4. The app may consist of several video episodes. Th…
Can I download an app to more than one device?
Yes, learning apps purchased in the App Center can be saved to five (5) LeapFrog compatible devices (LeapPad1, LeapPad2, LeapPad3, LeapPad Ultra, LeapPad Platinum, LeapFrog Epic, LeapsterGS, or Leapster Explorer) at a time as long as all five devices share a common parent account email address. Note: not all apps in…
