I downloaded the Mr. Pencil writing app from iTunes. How do I unlock the other play areas?
You have two options to play the full version of the Learn to Write with Mr. Pencil app: Use the Mr. Pencil stylus to unlock the full version. Press the Unlock button at the Home screen. Make sure the eraser end of the stylus is laying flat in the circles as they appear on screen. You will receive a star flourish …
Freeing memory space on LeapPad Ultra
There are two ways to free up memory on the LeapPad Ultra. Videos taken with the LeapPad camera can consume considerable memory space on the device. To delete videos: 1. Tap the "My Stuff" icon on the LeapPad Home screen (this is the icon between the camera and the cartridge indicator in the toolbar). 2. On the "…
How can I pay for new digital content in the App Store?
We accept credit cards, Paypal, and LeapFrog App Card codes as methods of purchase.
Is the digital app version of a game identical to the cartridge version of the game?
Yes. Any app that is the same title and description as a cartridge game will have identical game play.
An app or game cartridge is crashing on my LeapTV, how can I fix this?
If an app or game cartridge is crashing, please confirm your LeapTV console has the latest firmware version installed. If your LeapTV firmware version is not current, an internet connection will be required to install an update. To check the firmware version on the LeapTV console: 1. Power on the LeapTV consol…
What do I do if I accidentally purchased an app that I already own?
We try to give a warning if you already own an application that is in your LeapFrog App Center shopping cart, but if you accidentally purchase an application that you already own, please contact our customer support team by clicking here . We cannot refund your money, but we can try to remedy the situation.
Is the LeapFrog Epic tablet compatible with LeapPad tablets?
The LeapFrog Epic is an Android based tablet which is not intended to be fully compatible with LeapPad tablets. The LeapFrog Epic tablet does feature compatibility to hundreds of the most popular LeapFrog apps. If you previously purchased apps for a LeapPad, check the product description page for that app in the …
On what devices can I access LeapFrog Academy™?
Q: On what devices can I access LeapFrog Academy™? A: LeapFrog Academy™ can be played on an iPad®, iPhone®, Amazon Fire®, most Android™ phones and tablets, LeapFrog Epic™ and Epic™ Academy Edition tablets, and Windows® or Apple® computers using a Wi-Fi connection. To play on an iPad® or iPhone®, download the…
What games are compatible with LeapPad Tablet?
Game cartridges labeled Leapster Explorer, LeapFrog Explorer, Explorer or LeapPad Explorer will work with the LeapPad tablets. With very few exceptions, all LeapPad game cartridges and apps work with all LeapPads. Check the cartridge box or App Center details for any exceptions. Some digital apps are only designed…
Error message "DRM license seems corrupt"
If this message appears during the first few seconds of a video app: In most cases this error this can be resolved by simply exiting out of the video and launching the video again while the Epic tablet is connected to Wi-Fi. If the error message persists, verify the Epic tablet has a Wi-Fi connection, then proceed …
