How can I pay for new digital content in the App Store?
We accept credit cards, Paypal, and LeapFrog App Card codes as methods of purchase.
Why won't my LeapPad Academy or Epic tablet power on?
The LeapPad Academy or LeapFrog Epic tablet has a "sleep" mode and an "off" mode, it is also possible the battery charge is exhausted. When the tablet is powered down with a single touch of the power button it goes into "sleep" mode. When in "sleep" mode the tablet can be powered back up with a single touch. …
What expansion packs are available for my Magic Adventures Globe?
To view available Expansion Packs for your Magic Adventures Globe, please click the following link to the LeapFrog App Center:
How many Expansion Packs can fit on the Magic Adventures Globe?
The Magic Adventures Globe can usually hold 1 to 2 Expansion Packs at one time (depending upon the size of the expansion pack). Currently, there are 4 Expansion Packs available and can be purchased in the LeapFrog App Center.
My Pal Scout/Violet Smarty Paws doesn’t say “Press a paw to continue” on Step 5.
Please Note: This answer applies to the 2022 version of “My Pal Scout or Violet Smarty Paws” that has Star and Music symbols on the ears and comes with an audio cable in the battery compartment. Older versions include 2014 My Pal Scout or Violet (LeapFrog logo on ear and audio cable in the battery compartment) and …
Where is My Pal Scout/Violet's connection cable?
My Pal Scout/Violet's connection cable is located in the battery pack accessible behind the velcro closure on his back. Please Note: This answer applies to the My Pals Scout/Violet Smarty Paws (2022) and the previous version of My Pals Scout/Violet (2014) which has the LeapFrog logo on the ear and comes with…
When personalizing My Pal Scout, I could not preview my child's name audio file.
On the 'Choose Pronunciation' screen, you can press the preview icon for each suggested name audio file. If you press the icon but cannot hear the audio preview, make sure My Pal Scout is NOT plugged into your device. Unplugging Scout will allow for the preview to be played over your device's speakers. You will be a…
My Pal Scout/Violet Smarty Paws doesn’t say “Yay I’m connected” on Step 3.
Please Note: This answer applies to the 2022 version of “My Pal Scout or Violet Smarty Paws” that has Star and Music symbols on the ears and comes with an audio cable in the battery compartment. Older versions include 2014 My Pal Scout or Violet (LeapFrog logo on ear and audio cable in the battery compartment) and …
I can’t personalize My Pal Scout/Violet Smarty Paws on my Window 10 or 11 computer.
Please Note: This answer applies to the 2022 version of “My Pal Scout or Violet Smarty Paws” that has Star and Music symbols on the ears and comes with an audio cable in the battery compartment. Older versions include 2014 My Pal Scout or Violet (LeapFrog logo on ear and audio cable in the battery compartment) and …
My Pal Scout/Violet Smarty Paws is saying “Connect me again” on Step 5.
Please Note: This answer applies to the 2022 version of “My Pal Scout or Violet Smarty Paws” that has Star and Music symbols on the ears and comes with an audio cable in the battery compartment. Older versions include 2014 My Pal Scout or Violet (LeapFrog logo on ear and audio cable in the battery compartment) and …
