LeapPad not recognized by Windows computer
Make sure no other devices are connected to USB ports on the computer (except keyboard or mouse), then reinstall the driver with these steps: 1. Close the LeapFrog Connect Application. 2. Quit the monitor: a. Press Ctl-Alt-Del on your keyboard b. Select Task Manager c. Select Processes d. select Monitor.exe…
How do I get the 2 Bonus Games for LeapMove?
* Go to leapfrog.com/connect on your Windows or Mac computer and download the installer for LeapMove. * Run the installer and follow all steps to install LeapFrog Connect for LeapMove. * Follow the instructions in to connect LeapMove to your computer. Be sure to use the USB cable included in the package. * Foll…
My newly purchased apps aren't downloading to my LeapPad Academy or Epic tablet, what should I do?
If you have just purchased apps from the LeapFrog App Center for your LeapPad Academy or Epic tablet and they are not showing up on the device, power cycling the tablet and re-connecting to your Wi-Fi network will prompt the automatic download of your purchases. If you have purchased apps from the LeapFrog App Cente…
I forgot the Parent Lock code on my LeapPad Academy or Epic Tablet.
If you forgot the four digit parent lock code you set up for the tablet, you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page. 3. Sign in with the email add…
My LeapPad Academy tablet is not charging, what should I do?
The charging port on the LeapPad Academy will have room to wiggle. This is as designed. If you are having difficulties charging the device, you need to make sure that you allow the LeapPad to sit securely to properly charge. Please ensure that you charge the unit to a powered outlet on the wall for at least 4-6 hou…
My LeapStart is not recognized by computer, what should I do?
If your computer is not recognizing the LeapStart when connected to your computer, please see the suggestions below to successfully connect your device. * The LeapStart is sensitive to battery levels when connecting to your computer. Installing fresh high quality batteries into your LeapStart is recommended. * Ple…
What is LeapSearch?
LeapSearch is a kid-friendly web browser, for LeapFrog Wi-Fi-enabled LeapPad devices and LeapFrog Epic & LeapPad Academy Tablets, that provides access to safe web and video content that has been curated just for kids.
How can I install my personal MP3s to RockIt Twist?
* First make sure you install the RockIt Twist application found at leapfrog.com/connect . * Follow the instructions to connect to LeapFrog Connect using the included USB Cable. * In LeapFrog Connect, click the “Manage Device” tab at the top of the screen * On the Manage Device page, click the “Add and Remove MP…
My LeapStory is connected to my computer and powered on, but nothing happens. What should I do?
First make sure you install the LeapStory application found at leapfrog.com/connect . Windows: Open the file that is downloaded and it will install the LeapStory application. Mac: Open the file that is downloaded and drag the “LeapFrog LeapStory” app icon into the “Applications” folder. * When the application …
How do I download free stories, poems and songs for my LeapStory?
Go to leapfrog.com/connect and download the installer for the LeapStory application. Windows: Open the file that is downloaded and it will install the LeapStory application. Mac: Open the file that is downloaded and drag the “LeapFrog LeapStory” app icon into the “Applications” folder. * When the application …
