Tag Junior/LeapReader Junior not recognized - Updating the Driver - Windows 7, 8, 10 or Vista
Make sure the LeapFrog Connect software plug-in for Tag Junior or LeapReader Junior is installed on your computer. You may find the free download at . With the Tag Junior or LeapReader Junior turned off, plug the Tag Junior/LeapReader Junior in to a USB port on the back of your computer. Does it automatically p…
Nothing happens when the LeapReader is turned on
Try connecting LeapReader to your computer with the USB cord and charge it for at least one hour. You should see a yellow-orange light appear on the battery light on the side of the device, which lets you know LeapReader is charging. Note, the LeapReader should be fully charged (charging indicator light glows green …
Scout/Violet's collar is flashing
The flashing collar indicates the back door is open. It does not indicate Scout/Violet is connected to the computer. If you have Scout/Violet connected with the collar flashing but the LeapFrog Connect application does not seem to detect the device, try the following: 1) Turn the power off and on by pressing the p…
Why are apps I purchased not appearing in my order history?
LeapFrog transitioned platforms for our app sales in March of 2015. While this will have no impact on your ability to download and sync apps, it may affect how your order history is displayed. Apps purchased on the LeapFrog website or via Wi-Fi on the LeapPad3 App Center will be visible in the website Order History.…
Lights flashing on LeapReader
Please connect your LeapReader to the computer with a USB cord; a system update prompt should pop up once the LeapFrog Connect application opens. Select "update now" to update the LeapReader with new software. If you do not see an "update now" prompt, click the "Settings" link on the top right of the page in LeapFro…
Downloading audio for purchased LeapReader books
Download the LeapFrog Connect Application for LeapReader at leapfrog.com/connect; it will walk you through the setup process for your LeapReader, including downloading additional Companion Audio for your device. You can also touch an inside page of your books with your LeapReader and then connect the device to the co…
How do I personalize My Best Pals Scout or Violet?
To personalize your "My Best Pals" Scout or Violet start by downloading the LeapFrog Link app on your mobile device or tablet. The LeapFrog Link app that is used to personalize your new My Best Pals Scout or Violet is available on the Apple App Store for Apple devices or the Google Play store for Android devices…
Managing Parent Settings for LeapMove
There are multiple advance settings available to manage your LeapMove Device. To access these settings, first install LeapFrog Connect at leapfrog.com/connect and connect your LeapMove device. After signing in with your LeapFrog Parent Account, click the "Settings" tab at the top of the screen. Manage Pro…
How do I get the 2 Bonus Games for LeapMove?
* Go to leapfrog.com/connect on your Windows or Mac computer and download the installer for LeapMove. * Run the installer and follow all steps to install LeapFrog Connect for LeapMove. * Follow the instructions in to connect LeapMove to your computer. Be sure to use the USB cable included in the package. * Foll…
I can’t buy Expansion Packs or Apps in the LeapFrog App Center. I get the error that says “Oops! No products linked to this account..”
To purchase Apps or Expansion Packs from the LeapFrog App Center, please register the product by connecting the device to your computer using the LeapFrog Connect application and creating a LeapFrog Parent Account. Once the device is registered to your LeapFrog Parent Account, you may successfully purchase apps. Fo…
