Scout/Violet's collar is flashing
The flashing collar indicates the back door is open. It does not indicate Scout/Violet is connected to the computer. If you have Scout/Violet connected with the collar flashing but the LeapFrog Connect application does not seem to detect the device, try the following: 1) Turn the power off and on by pressing the p…
Why are apps I purchased not appearing in my order history?
LeapFrog transitioned platforms for our app sales in March of 2015. While this will have no impact on your ability to download and sync apps, it may affect how your order history is displayed. Apps purchased on the LeapFrog website or via Wi-Fi on the LeapPad3 App Center will be visible in the website Order History.…
Lights flashing on LeapReader
Please connect your LeapReader to the computer with a USB cord; a system update prompt should pop up once the LeapFrog Connect application opens. Select "update now" to update the LeapReader with new software. If you do not see an "update now" prompt, click the "Settings" link on the top right of the page in LeapFro…
Downloading audio for purchased LeapReader books
Download the LeapFrog Connect Application for LeapReader at leapfrog.com/connect; it will walk you through the setup process for your LeapReader, including downloading additional Companion Audio for your device. You can also touch an inside page of your books with your LeapReader and then connect the device to the co…
Managing Parent Settings for LeapMove
There are multiple advance settings available to manage your LeapMove Device. To access these settings, first install LeapFrog Connect at leapfrog.com/connect and connect your LeapMove device. After signing in with your LeapFrog Parent Account, click the "Settings" tab at the top of the screen. Manage Pro…
How do I get the 2 Bonus Games for LeapMove?
* Go to leapfrog.com/connect on your Windows or Mac computer and download the installer for LeapMove. * Run the installer and follow all steps to install LeapFrog Connect for LeapMove. * Follow the instructions in to connect LeapMove to your computer. Be sure to use the USB cable included in the package. * Foll…
I can’t buy Expansion Packs or Apps in the LeapFrog App Center. I get the error that says “Oops! No products linked to this account..”
To purchase Apps or Expansion Packs from the LeapFrog App Center, please register the product by connecting the device to your computer using the LeapFrog Connect application and creating a LeapFrog Parent Account. Once the device is registered to your LeapFrog Parent Account, you may successfully purchase apps. Fo…
Can I use a regular headphone cord/connection with my LeapPods Max?
Yes. The LeapPods Max can be used with either with the included cable (standard 3.5mm audio cable) or via Bluetooth connection. Make sure the headphones are powered on. Plug in the included 3.5mm Audio Cable to the 3.5mm Audio Port on the headphones and connect the other end to an external device.
How do I charge the batteries in my LeapPods Max?
When you use the LeapPods Max™ for the first time, move the On/Off Switch to the On position. When powered on, the Indicator Light will turn green. Battery Charging Note: Adult operation required. The LeapPods Max™ cannot be used while charging, even if power is turned on. When the battery is low, the Indi…
My Pal Scout/Violet Smarty Paws doesn’t say “Press a paw to continue” on Step 5.
Please Note: This answer applies to the 2022 version of “My Pal Scout or Violet Smarty Paws” that has Star and Music symbols on the ears and comes with an audio cable in the battery compartment. Older versions include 2014 My Pal Scout or Violet (LeapFrog logo on ear and audio cable in the battery compartment) and …
