LeapReader is making loud or strange noises
Your LeapReader likely needs to be charged - try charging it by connecting LeapReader to your computer with the USB cord for at least one hour. Note, a full charge will normally take 3 to 5 hours.
LeapFrog Connect not recognizing LeapPad1
LeapFrog Connect may be blocked by your firewall software. We have released an update for your device to help resolve this issue. In order to allow LeapFrog Connect to communicate with your device and install the update please follow these directions: 1) Unplug your Leapad from the computer and turn it off. 2) Simu…
Guidelines for firmware update
To check the firmware version on your LeapPad Ultra: 1. Power on the LeapPad Ultra. 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child. 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. This will bring you to the Parent Set…
Which games use skill selector and allow me to customize the curriculum?
Some LeapFrog Explorer games allow you to customize the curriculum by entering your child’s own spelling list or focusing the game on particular math problems. These games are available at retail and include: Spelling Games: Barbie Malibu Mysteries Wolverine & the X-Men Disney Tangled SpongeBob SquarePants Clam Pri…
Leapster2 not recognizing SD card
Note: The Leapster2 was last sold in 2012 and is no longer supported. The LeapFrog Connect software for this product is offered as-is. There were two versions of Leapster2, one version had two free built in games and no SD card (SD card must be purchased separately) , the other had one free built in game, and incl…
On what devices can I access LeapFrog Academy™?
Q: On what devices can I access LeapFrog Academy™? A: LeapFrog Academy™ can be played on an iPad®, iPhone®, Amazon Fire®, most Android™ phones and tablets, LeapFrog Epic™ and Epic™ Academy Edition tablets, and Windows® or Apple® computers using a Wi-Fi connection. To play on an iPad® or iPhone®, download the…
How do I see my child’s LeapBand tracker gameplay data?
There are two ways to view your child's information. The first is to open up LeapFrog Connect by syncing your LeapBand to the computer. Follow the on-screen prompts and your child's data will load onto the LeapFrog Connect platform. The second way is to open the Petathlon Games app and login. Upon entering the app…
How do I see my child’s LeapBand gameplay data?
There are two ways to view your child's LeapBand activity. The first is to open up LeapFrog Connect by syncing your LeapBand to the computer. Follow the on screen prompts and your child's data will load onto the LF Connect platform. The second way is to open the Petathlon Games app and login. Upon entering the a…
Imagicard Letter Factory Adventures: Letter Carnival - Helpful Hints
Q: What is the object of the game? A: The goal of the game is to walk around the carnival and play the different games. Earn coins to spend at the Prize Wheel in order to unlock all new attractions and decorations for the carnival, as well as let all 26 Letter Friends into the carnival and return each one's missing…
How many Download Packs are available for the On-the-Go Story Pal?
Currently, there are 4 Download Packs available for US & Canada customers. Download Packs expand the content on your On-the-Go Story Pal device. To add Download Packs, download the LeapFrog Connect Software for the On-the-Go Story Pal device and connect the device to your computer.
