You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

Troubleshooting Gallery Errors on your Magic Adventures Telescope.


Gallery - photo transfer failed
Make sure the microSD card is not larger than 32GB. Format the microSD card in your computer and try again.
NOTE: All the files from the microSD card will be removed. Please backup any wanted photos by transferring them to a computer first.
 

Gallery (without microSD card inserted) - new photos taken in Telescope mode are not displayed on the first page of the Gallery

1. Enter the Parent Menu
2. Select Option 2 and confirm. Once the process is finished, new photos taken in Telescope mode should be displayed on the first page of the Gallery.
NOTE: Option 2 in the Parent Menu will remove all the saved photos from the internal memory. Please backup any wanted photos by transferring them to a microSD card first.
After the photo transfer is complete, remove the microSD card. 

Gallery (with microSD card inserted) - new photos taken in Telescope mode are not displayed on the first page of the Gallery

*Use a different microSD card that does not contain any previously saved photos from the telescope.
1. Enter the Parent Menu (see the Parent Menu section for how to access this screen).
2. Select Option 2 and confirm. Once the process is finished, new photos taken in Telescope mode should be displayed on the first page of the Gallery.
NOTE: Option 2 in the Parent Menu will remove all the saved photos from the internal memory. Please backup any wanted photos by transferring them to a microSD card first. After the photo transfer is complete, remove the microSD card. 

Gallery is always inaccessible or freezes

*Remove the microSD card (if inserted).
*If a microSD card is being used,
- Use a different microSD card that does not contain any previously saved photos from the telescope.
- Format the microSD card on your computer and try again.
NOTE: All the files from the microSD card will be removed when it is formatted on your computer. Please backup any wanted photos onto your computer first if needed.
1. Enter the Parent Menu (see the Parent Menu section for how to access this screen).
2. Select Option 2 and confirm. Once the process is finished, the Gallery should be accessible.
NOTE: Option 2 in the Parent Menu will remove all the saved photos from the internal memory.

  • 708
  • 23-Aug-2023
  • 203 Views