If you forgot the four digit parent lock code you set up for the tablet, you may retrieve the code with these steps:

1. Using a computer or other device connected to the internet, go to www.leapfrog.com

2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page.

3. Sign in with the email address used to set up the tablet.

4. You'll land on the "My Account" page.

5. Click "Account Information". Directly beneath the orange "Edit" button you will see the "Parent Lock for LeapFrog Tablets" for any device set up using this account.

Note: If you do not have access to your LeapFrog Parent Account or Parent Lock Code and would like to factory reset your LeapPad Academy or Epic Tablet, please see the factory reset instructions here:  https://leapfrog.happyfox.com/kb/article/36-3211