Q: I have connected my LeapReader to the computer via a USB cord to charge it, but the battery light on the side of the pen (next to the USB port) is not on. Does this mean it is not charging?

A: Yes, if the battery light on the side of the device next to the USB port is not lit in a yellow-orange color, the LeapReader is not charging. Likely this means that you have plugged it into a non-powered USB port on your computer. Try a different USB port until you see the battery light turn on and glow a yellow-orange color. When the LeapReader is fully charged, the charging indicator light will change from the yellow-orange color to green.