Can I use the LeapFrog Connect application to register LeapPad3 or LeapPad Platinum and download my starter app?
No. For LeapPad3 or LeapPad Platinum, initial registration and the starter app download are available by Wi-Fi only. Once you have completed product registration the LeapFrog Connect application may be used to purchase and sync additional apps, upload photos and videos taken with the LeapPad camera, and to sync…
Unable to pass country selection during setup on LeapPad Ultra
* Download and install LeapFrog Connect from * Launch the LeapFrog Connect application. * Power on and connect the LeapPad Ultra. * Let LeapPad Ultra sync until LeapFrog Connect tells you to disconnect and create a player profile. * Disconnect the LeapPad Ultra from the computer and continue with the starter …
LeapPad not recognized by Windows computer
Make sure no other devices are connected to USB ports on the computer (except keyboard or mouse), then reinstall the driver with these steps: 1. Close the LeapFrog Connect Application. 2. Quit the monitor: a. Press Ctl-Alt-Del on your keyboard b. Select Task Manager c. Select Processes d. select Monitor.exe…
My newly purchased apps aren't downloading to my LeapPad Academy or Epic tablet, what should I do?
If you have just purchased apps from the LeapFrog App Center for your LeapPad Academy or Epic tablet and they are not showing up on the device, power cycling the tablet and re-connecting to your Wi-Fi network will prompt the automatic download of your purchases. If you have purchased apps from the LeapFrog App Cente…
Is the LeapPad Jr. rechargeable?
The LeapPad Jr. is not rechargeable and requires 4 AA alkaline batteries. Please see the LeapPad Jr. Parent Guide for installation instructions.
Does the LeapPad Jr. have cartridge games?
The LeapPad Jr. does not accommodate cartridge games. To add more games, activities, and videos to the LeapPad Jr., you may visit the LeapFrog App Center by connecting the device to your computer using the LeapFrog Connect Application.
How do I get the included apps that came with my LeapPad?
Your LeapPad comes preloaded with apps so your child can start playing as soon as you unpack it. You also get included apps available for download on our website: 1. Begin by installing LeapFrog Connect by downloading it from leapfrog.com/connect. 2. If you haven’t already, insert batteries and create player na…
I have a TalkTalk router and cannot connect LeapPad Ultra to the wifi
If you download the latest firmware via USB, we are confident that this will address any issues you are experiencing when connecting the LeapPad Ultra to your wifi. Here is a link from LeapFrog.com to help in getting your firmware updated: If you continue to experience issues with your LeapPad Ultra, please co…
Deleting a profile on LeapPad3 or LeapPad Ultra
The below screen shots are from a LeapPad Ultra. The same steps apply to LeapPad3. You can manage all profile information from the Profile Manager in Parent Settings. There must always be at least one child profile on the device. If you have more than one profile created on the device, you can delete any of them …
I forgot the Parent Lock code on my LeapPad Academy or Epic Tablet.
If you forgot the four digit parent lock code you set up for the tablet, you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page. 3. Sign in with the email add…
