Missing driver message on Mac
For Mac OS 10.6 through 10.11 The driver should automatically download when you install LeapFrog Connect. Restarting your computer will reset the driver and may resolve the issue. If it does not, you may download the driver by clicking the attached file below. To install the missing driver, save the attache…
My Own Leaptop has no USB port or cable
The newer (2013-) version of My Own Leaptop has simplified steps for personalization and does not need to be connected to a computer. To personalize this version of My Own Leaptop: First, turn My Own Leaptop off. Next, hold down the "P" and "M" buttons while selecting one of the two volumes. Then follow the i…
Paws do not work when Scout or Violet is connected
The paws are not functional when Scout/Violet is connected to the computer.
Charging LeapReader is taking a long time
In general, it should take anywhere from 3-5 hours to fully charge your LeapReader via a USB cord connected to your computer or via the LeapFrog Adapter (wall charger - sold separately) accessory. However, if you are charging with a USB cord and your computer goes to sleep, the LeapReader will suspend charging until …
What kind of USB cable does the On-the-Go Story Pal use?
The On-the-Go Story Pal device uses a standard Micro USB cable to connect the device to a computer when loading additional content with the LeapFrog Connect software.
How do I get the included apps that came with my LeapPad?
Your LeapPad comes preloaded with apps so your child can start playing as soon as you unpack it. You also get included apps available for download on our website: 1. Begin by installing LeapFrog Connect by downloading it from leapfrog.com/connect. 2. If you haven’t already, insert batteries and create player na…
How can I download micromods for my LeapPad Ultra games?
If you have turned Wireless ON and configured a Wi-Fi network, your device will download Micromods for the games you have played automatically on the first restart of the LeapPad Ultra after playing the game. If you experience any difficulty downloading micromods for a game you have played on the LeapPad Ultra, th…
How do I get the 2 Bonus Games for LeapMove?
* Go to leapfrog.com/connect on your Windows or Mac computer and download the installer for LeapMove. * Run the installer and follow all steps to install LeapFrog Connect for LeapMove. * Follow the instructions in to connect LeapMove to your computer. Be sure to use the USB cable included in the package. * Foll…
Why does my Didj always say it needs a tune up?
Note: The Didj was last sold in 2010 and is no longer supported. The LeapFrog Connect software for this product is offered as-is The Didj should not require any more than an occasional tune up. If you see this message more often than once per month, this may indicate your intial sync to LeapFrog Connect did not c…
Imagicard Paw Patrol: To the Rescue - Helpful Hints
Q: What is the object of the game? A: The goal of the game is to drive around town, assist people who need help and earn all 34 mission badges. Q: How do I scan a card? A: When you see the live feed video image on your screen, place the requested card in full view. Hold your LeapPad for a moment until the…
