LeapTV Pixar Pals plus! - Helpful Hints
Q: Why can't I move the onscreen cursor? A: First, ensure that you are pointing the light directly at the camera and are within 6 feet distance to the camera. Different lighting conditions can affect how well the camera can detect the colored light on the controller. There may be too much direct light either behi…
My child's name was not found
You can browse the list for another name that sounds like your child's name, but is spelled differently. Then change the spelling entered in the 'Spelling' box to match the spelling of your child's name. You can also choose a nickname instead, we have a list of common nicknames available for you: Baby Buddy Bug Butt…
Device not communicating with LeapFrog Connect
The most likely reason LeapFrog Connect is unable to communicate with your device is a missing or improperly installed driver. Windows For LeapPad1, LeapPad2 or LeapPad Ultra click here For Leapster Explorer or LeapsterGS Explorer click here For LeapReader click here For My Pal Scout/Violet click here F…
Can't save name to Scout/Violet
Note: This FAQ refers to the original My Pal Scout/Violet that used a USB cord (rather than an audio jack) to connect to a computer. If your computer monitor resolution is set to 1024 X 768 or higher, the page should automatically resize if you close and then reopen the LeapFrog Connect application. If this doesn't…
Scout/Violet not recognized by the computer
Note: The below troubleshooting applies to the version of My Pal Scout/Violet that uses a USB cord (rather than audio jack) to connect to the computer. Please try the following steps: 1. Turn Scout/Violet off and then on using the power button on the paw. 2. Disconnect and then connect the USB cable. (Make s…
