My On-the-Go Story Pal played an audio error message, what should I do?
In the rare event that your device plays an audio error message, please download the LeapFrog Connect Software for On-the-Go Story Pal and connect the device to your computer. 1. Click on the Advanced Tab. 2. Click on the "Update Firmware" button. 3. Follow the prompts to re-install the firmware on to your devi…
Error message 1014
LeapFrog Connect will only work on computers running the English language character set. Please follow the instructions here to set your machine's locale to that of an English speaking country.
Device not communicating with LeapFrog Connect
The most likely reason LeapFrog Connect is unable to communicate with your device is a missing or improperly installed driver. Windows For LeapPad1, LeapPad2 or LeapPad Ultra click here For Leapster Explorer or LeapsterGS Explorer click here For LeapReader click here For My Pal Scout/Violet click here F…
How do I get new games and pets for my RockIt Twist?
First, purchase a RockIt Twist Game Pack from a participating retailer. * Go to leapfrog.com/connect on your PC or Mac and download the installer for the RockIt Twist application * Run the installer and follow all steps to install LeapFrog Connect for RockIt Twist * In LeapFrog Connect, connect your RockIt Twis…
My LeapPad shuts off by itself, Why?
The LeapPad device will shut down due to inactivity. Depending on if the game is paused or if you are connected via USB cable to your computer, the time can vary. This time can range from 4 to 7 minutes before the unit will shut down.
Can I use my Chromebook to download and install the LeapFrog Connect?
At this time, the LeapFrog Connect software is not compatible with Chromebook. A computer running a compatible version of the Windows or Mac Operating Systems is required. Please refer to the link below for the system requirements for the LeapFrog Connect software:
ZoneAlarm Anti-Virus software causing difficulty syncing LeapPad or Leapster Explorer to computer
Please follow the below steps to add two files used by LeapFrog Connect to the list of ZoneAlarm Antivirus exceptions and ZoneAlarm Firewall trusted applications. START THE ZONEALARM WINDOW: Open the ZoneAlarm window by clicking its shortcut on your desktop or its icon in your desktop's system tray: Clic…
Strange sound coming from phone or computer when setting up My Pal Scout/Violet
The audio cable coming out of My Pal Scout/Violet Smarty Paws battery pack (available on the back of the package if Scout is still in the box) may not be fully inserted into the headphone jack of your smartphone, tablet or computer. Try re-inserting the 1/8th inch plug into your device's headphone jack. If you are …
Difficulty syncing LeapPad or Leapster Explorer
Q: I have Kaspersky Anti-Virus on my computer and am having difficulty syncing my device . What might be causing this problem? A: If you have Kaspersky Security on your computer, you will need to add exceptions to your security software so it will not interfere with the LeapPad, LeapPad2, LeapPad3, LeapPad U…
LeapStart not recognized by Mac OS 26
MacOS 26 * Device Not Recognized When Connecting * Applicable to: LeapStart, LeapMove, Magic Adventures Globe After installing LeapFrog Connect , if you are seeing an error such as "The disk you attached was not readable by this computer", please follow these instructions. Step 1 Unplug the LeapFrog device an…
