What is the warranty on my LeapFrog toy?
For more information about our Warranty Policy, please see the following links: Limited Hardware Warranty: Two-Year Limited Kid-Proof Warranty for LeapPad™ Ultimate, LeapFrog Epic™ and LeapFrog Epic™ Academy tablets purchased after May 17th, 2017:
The screen cracked on my LeapFrog Tablet. Can it be repaired or replaced?
We do not have a repair center or replacement screens should the screen of the LeapPad become unresponsive or damaged. The screen is a molded part of the tablet that cannot be replaced or repaired. Please note, accidental screen damage is not covered under the LeapFrog manufacturers warranty. For more information o…
How do I get my Imagicard download app?
Each Imagicard playing card deck includes one card with a digital download code. This code allows you to download to your LeapFrog Epic or LeapPad tablet* the digital game app that accompanies the playing cards. This card should be the top card in the Imagicard deck: Scratch off the protective silver covering to r…
How do I see how many badges/tokens my child has?
For LeapPad1 and LeapPad2: From the Home Screen, tap on the child’s name or picture at the top of the screen. This will bring up the “About Me” Screen. Look for the "Badges" field, and this will contain the total number of badges earned for the current profile. For other LeapPad tablets and LeapFrog Epic you ca…
How do I change my wireless settings?
To connect to a new wifi network: 1. Power on the LeapPad Ultra 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. This will bring you to the Parent Settings menu. C…
Setting up wifi after initial setup
1. Power on the LeapPad Ultra 2. At the bottom of the "Sign In" screen, click the blue icon of a parent and child 3. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code. 4. This will bring you to the Parent Settings menu. Click the icon for Wireless Setup …
LeapPad3 stuck on LeapFrog logo screen
1. On your PC or Mac, download and install the LeapFrog Connect application for LeapPad from 2. Launch the LeapFrog Connect application on your computer. 3. Power on the LeapPad3 while simultaneously holding down the Right D-Pad and Home buttons: 4. As you power up the LeapPad3 while holding down these b…
Register a LeapPad1, LeapPad2, Leapster Explorer or LeapsterGS to a LeapFrog parent account?
To buy digital learning apps for your toy, you first need to register it to a LeapFrog parent account. If you haven't installed LeapFrog Connect , follow these steps: 1) Click here to download and install LeapFrog Connect 2) After LeapFrog Connect has installed, follow the directions to connect your toy to …
Device not communicating with LeapFrog Connect
The most likely reason LeapFrog Connect is unable to communicate with your device is a missing or improperly installed driver. Windows For LeapPad1, LeapPad2 or LeapPad Ultra click here For Leapster Explorer or LeapsterGS Explorer click here For LeapReader click here For My Pal Scout/Violet click here F…
Which games use skill selector and allow me to customize the curriculum?
Some LeapFrog Explorer games allow you to customize the curriculum by entering your child’s own spelling list or focusing the game on particular math problems. These games are available at retail and include: Spelling Games: Barbie Malibu Mysteries Wolverine & the X-Men Disney Tangled SpongeBob SquarePants Clam Pri…
