Note: The Crammer was last sold in 2009 and is no longer supported. The LeapFrog Connect software for this product is offered as-is
Try disconnecting the Crammer handheld, turning the power off and on again and then reconnecting to refresh the connection.
Did the LeapFrog Connect Application tell you that the Crammer handheld needed an update when you connected it? Try disconnecting and reconnecting the handheld and then follow the instructions to update the handheld. Be sure the handheld is turned on.
Check that your USB cable is plugged securely into both the computer and into the Crammer handheld.
If you're still having difficulty, follow these steps:
1) Download the LeapFrog Connect application for Crammer from this page: http://www.leapfrog.com/en/home/support/product_pages/leapfrog_connect.html
2) Launch LeapFrog Connect on your computer.
3) Set your Crammer to update mode. To set to update mode:
4) Connect your Crammer to the computer and it should be properly recognized.