LeapFrog Connect crashing on Mac

Nov 17, 2023

9978

This is likely due to an incompatibly between the internal web browser used by LeapFrog Connect and one of your installed Internet Plug-ins.

We have seen this issue with SpeedDownload and earlier versions of Silverlight and iGetter.

To resolve this issue:

1. Update any third party plugins to their latest version.

2. Open Safari

3. From the Help Menu, select Installed plug-ins

4. Go to the vendor page for the third-party plug-in and check for an update.

5. Once the plug-ins have been updated, launch the application

6. If after updating your plug-ins, the LeapFrog Connect application still does not launch, you will need to temporarily move your Internet plug-ins from their default directory in order to use the LeapFrog Connect application.

7. Open a Finder window and go to Library/Internet Plug-Ins and /Users/[your user name]/Library/Internet Plug-Ins

8. Move everything in the folders above (except for the Flash Player files) into a temporary location (like a folder on your desktop)

9. Launch the LeapFrog Connect application.