What is the warranty for LeapPad Tablet?
Warranty Information: LeapPad1, LeapPad2, LeapPad3, LeapPad Platinum and LeapPad Ultra tablet purchased at retail The LeapFrog LeapPad Explorer learning tablet is warranted only to the original purchaser for a period of twelve months from the original purchase date, under normal use and service, against defective wor…
LeapFrog Connect crashing after updating to Mac 10.7 Lion
A system that has been updated to 10.7 or a new system that used the transfer feature to move files from an old Mac may have plug ins installed that no longer work under 10.7. This can cause issues for the LeapFrog Connect Application. One such plug-in that has caused many users to experience problems is Move-Media-P…
How do I delete my LeapFrog Parent Account?
To request the deletion of your LeapFrog Parent Account and all associated data, please send an email to [email protected] with the subject line: " Delete My LeapFrog Parent Account ".
How can I submit a new product idea to LeapFrog?
Thank you for your interest in LeapFrog. Because we are constantly exploring, researching and developing product ideas and concepts that may be used in future products, we cannot accept unsolicited ideas submitted by other companies or individuals. Therefore, any similarity between an unsolicited submission and any …
Can I use my Chromebook to download and install the LeapFrog Connect?
At this time, the LeapFrog Connect software is not compatible with Chromebook. A computer running a compatible version of the Windows or Mac Operating Systems is required. Please refer to the link below for the system requirements for the LeapFrog Connect software:
How do I change my email address or password for LeapFrog Academy™?
* Select the "Parents" button in the top right corner of LeapFrog Academy™ * Select "Parent Settings" and enter your LeapFrog Academy™ password * On the Parent Dashboard screen, select My Account from the top navigation * To change your email address, click "Update profile" under My Profile. To change your passw…
What is the warranty on my LeapFrog toy?
For more information about our Warranty Policy, please see the following links: Limited Hardware Warranty: Two-Year Limited Kid-Proof Warranty for LeapPad™ Ultimate, LeapFrog Epic™ and LeapFrog Epic™ Academy tablets purchased after May 17th, 2017:
How do I upgrade my LeapFrog Academy account?
If you have a monthly subscription and would like to upgrade to a yearly membership, you can do this at any time in the My Account section. If you choose to upgrade your account, the change will take place at the end of your current billing period, at which time you will be charged for the upgraded plan. To upgrade…
I can't hear sound in LeapFrog Academy using Safari 12.
On Apple Mac computers using Safari 12, audio may be automatically disabled by the browser. To fix this, please follow these instructions: 1. In the Safari menu bar, select “Safari” then “Preferences” : 2. In the top bar, select “Websites”: 3. Under General, select “Auto-Play”: 4. Select the dropdown to the…
How do I set up a profile for another child in LeapFrog Academy™?
Q: How do I set up a profile for another child? A: You can create up to five child profiles from Parent Settings: * Select the Parents button in the top-right corner of LeapFrog Academy™ * Select Parent Dashboard and enter your LeapFrog Academy™ password * On the Parent Dashboard screen, select Manage Child…
