Connecting to a public Wi-Fi network
Most public WiFi access at restaurants, airports, hotels, etc. require the user to agree to terms and conditions on the provider's website prior to accessing the internet. As the browser on the LeapPad3, LeapPad Ultra, LeapPad Platinum, or LeapPad Ultimate only allows pre-approved web pages to open, you will not b…
LeapPad can't see my home Wi-Fi network
Note: the below screen shots are from the LeapPad Ultra. Steps are virtually identical on LeapPad3, LeapPad Platinum and LeapPad Ultimate, although the screens will look slightly different. If your home network is using a hidden SSID (SSID is the broadcast name of the Wi-Fi router), it will not appear on your LeapPa…
Forgot Parent Lock code on LeapPad
If you forgot the four digit parent lock code you set up for the LeapPad3, LeapPad Ultra, LeapPad Platinum, or LeapPad Ultimate you may retrieve the code with these steps: 1. Using a computer or other device connected to the internet, go to 2. Click "Log In/Register" (or "My Account" if already signed in) on t…
What is the warranty on my LeapFrog toy?
For more information about our Warranty Policy, please see the following links: Limited Hardware Warranty: Two-Year Limited Kid-Proof Warranty for LeapPad™ Ultimate, LeapFrog Epic™ and LeapFrog Epic™ Academy tablets purchased after May 17th, 2017:
