Your LeapTV should easily establish a Wi-Fi connection with most Wi-Fi routers. Here are some scenarios where you may experience difficulty:
1. If your home network is using a hidden SSID (SSID is the broadcast name of the Wi-Fi router), it will not appear as an available network in the LeapTV's wireless settings menu. In order to establish a Wi-Fi connection between the LeapTV and your router, follow the instructions that came with your wireless router to make your network visible.
2. Most routers operate on 2.4GHz or a dual 2.4GHz/5GHz mode. LeapTV's Wi-Fi operates on 2.4 GHz and won't be able to find your network if the router is in 5 GHz only mode. Check your router's manual to verify you are not using it in 5 GHz only mode.
3. Some routers such as the Linksys E series have a secondary "Guest" network in addition to the main network. On these routers you must use the main network to connect the LeapTV.
4. Ad-hoc Wi-Fi networks. This refers to using a wireless device such as a laptop to create a network, rather than using a router to broadcast Wi-Fi. A router assigns an IP address to each connecting device. An ad-hoc network requires the user to assign an IP address to each connecting device. The LeapTV does not have a feature where you can assign an IP address, so you would not be able to connect it to an ad-hoc network.
5. LeapTV cannot connect to most public Wi-Fi networks. Most public Wi-Fi access at hotels, restaurants, etc. require the user to agree to terms and conditions on the provider's website prior to accessing the internet. As there is no web browser on the LeapTV, you will not be able to access the provider's terms and conditions URL and will not be able to join the network.
If your situation is not subject to any of the above situations, here are some troubleshooting tips to try:
1. Your Wi-Fi password is case sensitive. Make sure you are entering all letters in your password in the proper upper or lower case.
2. Try restarting your router. Even if other devices are currently communicating with the router, the router itself could be the root cause of the issue. While most routers just need to be unplugged and plugged back in to restart them, refer to your router's manual for specific instructions. Once your router is restarted, verify it is working by connecting a computer, phone or other mobile device, then try connecting the LeapTV again.
3. On your router, try temporarily turning off password requirements. This will confirm or rule out encryption issues. If the LeapTV connects without encryption, do what you need to with Wi-Fi on the LeapTV prior to turning the router's encryption back on again. If you want to maintain a permanent Wi-Fi connection with the LeapTV, you may need to change the security protocol on the router. LeapTV works with standard Wi-Fi security protocols including WEP, WPA, and WPA2. However, if you find LeapTV connects to your router without the password requirement but does not connect with a standard protocol (e.g., won't connect using WEP), try changing the security protocol on the router to one of the other supported methods. As each router is different, you'll need to refer to the router's manual for instructions on changing security settings.
If all Wi-Fi troubleshooting fails, LeapTV has an Ethernet connector as a backup for internet access. First turn off your LeapTV, then connect an Ethernet cord from your internet modem to the LeapTV to establish a connection to the internet.
Note, the LeapTV does not require an internet connection in order to play games. An internet connection is required to register the device, download and install occasional performance updates, and to download any digital content purchased online at the LeapTV App Center.
To skip Wi-Fi registration in the start up menu, select the SKIP button on the "Set Up Wi-Fi" screen:
