Warranty Information: LeapPad1, LeapPad2, LeapPad3, LeapPad Platinum and LeapPad Ultra tablet purchased at retail

The LeapFrog LeapPad Explorer learning tablet is warranted only to the original purchaser for a period of twelve months from the original purchase date, under normal use and service, against defective workmanship and material.

This warranty is void and will not apply if the product is:

• Used with other products that are not compatible with the product;
• Modified or tampered with;
• Used for commercial purposes (including rentals);
• Damaged by accident, unreasonable use, neglect, abuse, misuse or other reasons unrelated to defective materials or workmanship;, including but not limited to cracked or broken screens;
• Immersed in water;
• Damaged by improper installation and/or battery leakage;
• Damaged by improper service and/or attempted service;
• Damaged such that the serial number is altered, defaced or removed;
• Used in a manner for which it is not designed;
• Used with products not sold or licensed by LeapFrog, including, but not limited to, adaptors and power supply devices;
• Purchased from an unauthorized dealer or distributor; or
• Purchased secondhand or from an unauthorized reseller.

All warranty claims are subject to:

•  LeapFrog being notified of the warranty claim within the warranty period
•  LeapFrog verifying the existence of a defect in the product
•  Receipt of valid proof of your purchase date.

Please Note: Make sure that you have a valid proof of purchase (Receipt) before contacting Customer Service.

Before returning a product for any reason, please notify the LeapFrog Consumer Service Department. If the service representative is unable to solve the problem, you will be provided with instructions as to how to go about having the unit repaired or replaced if it is under warranty. Return of a product under warranty is governed by the following rules -- you must return your product, shipping prepaid and with proof of purchase date, as instructed by a LeapFrog service representative. LeapFrog's exclusive liability, under this warranty.

Replacement may consist of replacing the product with the same product or with a different product of the same value. LeapFrog shall not be liable for any incidental or consequential damages for the breach of any warranty on this product. Any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the duration of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state and country to country.

In the event a product under warranty is repaired or replaced, the replacement will be covered under the original warranty or for 30 days, whichever is longer.